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Diaries & probes

Diaries & probes


Collect detailed information and inspiration about values, thoughts, routines, and long-term experience of your intended users.


Ask users to keep a diary over a period of time and report about their personal experience regarding your topic of interest. Sometimes creative exercises (probes) are used rather than factual reports to gain inspiration.


In practice

In one diary study users were asked to review some kind of app or device to see how it fitted their habits. Diary studies are also useful for insights in the user experience of services that take multiple days or weeks to complete, like planning and booking a holiday.

inspiration data
expertise fit
overview certainty